Returns and Exchange Policy

​

At Nays Best Urban Styles LLC, we want you to be completely satisfied with your purchase. If you're not happy with your items, we offer a hassle-free return and exchange process.

​

Eligibility
We accept returns and exchanges within 14 days of the delivery date. Items must be unworn, unused, and in their original condition, with all tags attached and packaging intact.

​

How to Return or Exchange
To initiate a return or exchange, don't hesitate to contact our customer service team at support best@naysurbanstyles.shop with your order number and reason for return. We will provide you with return instructions and a shipping address.

​

Return Shipping
Customers are responsible for return shipping costs unless the item is defective or incorrect. We recommend using a trackable shipping service to ensure your return reaches us safely.

​

Refunds
Once we receive and inspect your return, we will process your refund to the original payment method. Please allow up to 7-10 business days for the refund to appear in your account, depending on your bank or payment provider.

 

Exchanges
If you would like to exchange an item for a different size or color, please let us know when you contact us. We will issue a store credit or process the exchange once the returned item is received.

​

Non-Returnable Items
Certain items, including final sale or discounted products, may not be eligible for return. Please check product descriptions for details.

​

If you have any questions or need further assistance, don’t hesitate to reach out to our customer service team best@naysbesturbanstyles.shop